Refund policy
Our 60-Day Satisfaction Guarantee
We want you to genuinely love your Audenora™. If it doesn't meet your expectations, you're covered by our 60-Day Money-Back Guarantee: return any item within 60 days of delivery for a full refund of the product price. No stress, no hoops.
How to start a return
Starting a return is simple:
- Email our team at contact@audenora.com with your order number and the reason for your return.
- We'll reply within 24 hours with a return authorization and the return address.
- Ship the item back to us, then email us the tracking number so we can keep an eye out for it.
When you'll get your refund
Once we receive and inspect your return, we'll approve your refund and send it back to your original payment method. Refunds usually appear within 5 to 10 business days, depending on your bank or card provider.
Condition of returned items
To qualify for a refund, items should come back in their original condition. Gently used is completely fine, we just ask that they're clean and complete. Any free gifts included with your order should be returned along with the paid item.
Prefer an exchange?
Absolutely! If you'd prefer an exchange, simply mention it in your email. Our support team will be happy to help you find a replacement that better suits your needs.
Damaged, defective or wrong items
If anything arrives damaged, defective, or not what you ordered, contact us right away with a quick photo and your order number. We'll make it right with a free replacement or a full refund, and in most cases you won't need to send anything back.
Return shipping
Customers cover return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend a tracked shipping method, as we can't be responsible for returns lost in transit.
Still have questions?
Our friendly support team is here 7 days a week. Email contact@audenora.com and we'll take care of you.
Frequently Asked Questions
How long do I have to return my order?
You have 60 days from the date of delivery to return your Audenora™ product. If it isn't the right fit for you, simply return it within 60 days for a full refund of the product price.
How do I start a return?
Simply email contact@audenora.com with your order number and the reason for your return. We'll respond within 24 hours with return instructions and the return address.
How long do refunds take?
Once we receive and inspect your returned item, we'll process your refund. Most refunds appear within 5–10 business days, depending on your bank or card provider.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. In those cases, we'll cover the cost.
Can I exchange my product instead of getting a refund?
Absolutely! If you'd prefer an exchange, simply mention it in your email. Our support team will be happy to help you find a replacement that better suits your needs.
What if my item arrives damaged or defective?
If your Audenora™ product arrives damaged, defective, or isn't what you ordered, email contact@audenora.com with your order number and a few photos. We'll arrange a free replacement or a full refund, and in most cases, you won't need to return the item.
Do returned items need to be unused?
No. We understand that you need to try the product. Light, careful use is perfectly acceptable, as long as the item is returned clean, complete, and with all included accessories whenever possible.
Need more help?
Our customer support team is available 7 days a week. If you have any questions, simply email contact@audenora.com and we'll be happy to assist you.
